Terms of Service

General provisions

These Terms of Service ("Terms") set forth the rules for providing electronic services through the Whatrobe mobile application (the "App"). The service provider is:

Company

Jakub Skoczek IT Solutions

Tax ID (NIP)

6772474557

Business Registry (REGON)

521265100

Address

ul. Franciszkańska 10, 38-200 Jasło, Poland

Email

[email protected]

Use of the App constitutes acceptance of these Terms in their current version. If you do not accept the Terms, do not use the App.

Definitions

User

A natural person with full legal capacity (or with legal guardian's consent) who uses the App.

Provider

Jakub Skoczek IT Solutions, providing services via the App.

Account

An individual account created in the App, enabling use of authenticated features.

User Content

All materials uploaded by the User to the App: wardrobe item photos, body photo, descriptions, tags.

AI Content

Materials generated by artificial intelligence systems in response to User requests (e.g., virtual try-ons, outfit suggestions).

Premium Subscription (Whatrobe Plus)

A paid, auto-renewable subscription unlocking extended App features, offered in a monthly and an annual plan.

Registration and user account

To use most App features, the User must create an Account. Registration is free and requires providing a valid email address or authentication via third-party providers (Apple ID, Google).

The User undertakes to:

• provide truthful and up-to-date information;
• protect login credentials from third-party access;
• promptly notify the Provider of unauthorized Account use;
• not transfer the Account to other persons.

The App may be used by persons aged 16 years and older. Minors should obtain consent from a parent or legal guardian.

Usage rules

The User agrees to use the App in accordance with applicable law, public morals, and these Terms. The following is prohibited:

• uploading unlawful content, including pornography, offensive, discriminatory, or violent material;
• uploading photos of third parties without their consent;
• using the App for fraud or impersonation;
• attempting to circumvent security measures, decompile, or reverse-engineer the code;
• mass automated content scraping;
• using the App for competing business activity, including building a similar product based on obtained data.

Violation of these rules may result in Account suspension or deletion without refund of fees for unused Subscription period.

AI-generated content

The App uses artificial intelligence systems (including OpenAI models) to generate:

• virtual try-ons based on the User's body photo and wardrobe item photos;
• outfit suggestions based on the User's wardrobe contents;
• automatic descriptions of added items (category, color, material).

The User acknowledges that:

• AI Content may be periodically unavailable due to third-party subprocessor outages (e.g., OpenAI);
• The Provider does not guarantee any specific artistic quality or photorealism of AI Content;
• The number of daily/monthly generations may be limited by the free tier.

Intellectual property

User Content

The User retains full copyright to User Content uploaded to the App. However, the User grants the Provider a non-exclusive, royalty-free, territorially and temporally limited license to:

• process User Content for providing App services;
• transmit User Content to subprocessors (including OpenAI) solely for generating AI Content;
• create backups and perform technical operations necessary for App functioning.

The license expires upon deletion of User Content or the Account.

AI Content

AI Content generated at the User's request belongs to the User for personal use. The User may download, save, and share it on social media.

Commercial use of AI Content without explicit consent from the Provider is prohibited, as is using it to train competing AI systems.

App ownership

The Whatrobe app, its design, code, logo, brand, and documentation are the exclusive property of the Provider or its licensors. Use of the App does not transfer any intellectual property rights to the User.

Payments and subscriptions

The Whatrobe app is available under a freemium model:

• Free version — with feature limits (including wardrobe item cap, daily AI generation limit);
• Whatrobe Plus — an auto-renewable subscription giving full access to the App's features.

Subscription terms

Title

Whatrobe Plus (monthly) and Whatrobe Plus (annual)

Length and content

1 month or 1 year of access to all Whatrobe Plus features: unlimited AI outfit generations, the packing assistant for trips, 30 virtual try-ons per month, up to 300 wardrobe items, and cost-per-wear analytics.

Price

PLN 24.99 per month, or PLN 199.99 per year (equivalent to PLN 16.67 per month). In other countries the price follows the App Store price tier for the given storefront and is always shown in the App, in the local currency, before purchase.

Payment is charged to the User's Apple ID account (iOS) or Google account (Android) upon confirmation of purchase.

The subscription renews automatically for another period unless the User turns off auto-renewal at least 24 hours before the end of the current period. The account is charged for the renewal within 24 hours before the end of the current period, at the price of the selected plan.

The User may manage the subscription and turn off auto-renewal at any time after purchase in the settings of their store account — on iOS: Settings → [your name] → Subscriptions; on Android: Google Play → Payments and subscriptions. Deleting the App does not cancel the subscription.

Whatrobe Plus does not currently include a free trial period. If a trial or introductory offer is made available in the future, any unused portion of that free period is forfeited when the User purchases a subscription from the same group.

Subscriptions are billed via the App Store (iOS) or Google Play (Android). Payment, cancellation, and refund handling are governed by the rules of the respective distribution platform (Apple, Google) — the Provider does not process payments and has no access to the User's payment card data. Refund requests are submitted to Apple (reportaproblem.apple.com) or via Google Play.

The Provider may change subscription prices. Current subscribers are notified of an increase in advance in accordance with the rules of the distribution platform, and the new price applies only after their consent or after the subscription is renewed, as those rules provide.

See also: Privacy Policy.

Termination and account deletion

The User may delete their Account at any time:

• in the App: Profile → Settings → Delete Account;
• by sending a request to [email protected].

After Account deletion, all User data (except those needed for legal claims, per the Privacy Policy) is deleted within 30 days.

Right of withdrawal: Under Article 38(13) of the Polish Consumer Rights Act (implementing Directive 2011/83/EU), the User does not have the right to withdraw from a contract for the supply of digital services if performance has commenced with the User's express consent. For Premium Subscriptions, this right expires upon commencement of use of Premium features.

Limitation of liability

The Provider exercises due diligence in maintaining the availability and proper functioning of the App. Nevertheless:

• The App is provided "as-is", without warranty of uninterrupted operation or error-free performance;
• The Provider is not liable for damages resulting from temporary App unavailability, subprocessor outages (OpenAI, Apple, Cloudflare), or force majeure events;
• AI Content is suggestive in nature — the Provider is not liable for User decisions made based on it.

Under Article 8(4) of the Polish Act on Providing Services by Electronic Means and Article 471 of the Polish Civil Code, the Provider's liability is limited to actual losses incurred by the User, up to the amount of fees paid by the User in the 12 months preceding the event giving rise to the claim (excluding cases of willful misconduct or gross negligence).

These limitations do not exclude or limit consumer rights under mandatory applicable law.

Complaints and consumer rights

Complaints regarding App functioning can be submitted to [email protected]. A complaint should include:

• the Account email address;
• description of the problem (including occurrence date, reproduction steps);
• expected resolution.

Complaints are processed within 14 days of receipt. A response will be sent to the User's email address.

Out-of-court dispute resolution

Consumers have the right to use out-of-court complaint resolution methods, including:

• filing a mediation request with the Voivodeship Inspector of Trade Inspection;
• using the European ODR platform: ec.europa.eu/consumers/odr.

Changes to these Terms

The Provider reserves the right to amend these Terms for important reasons (legal, technological, business changes). Users will be notified of changes:

• by in-app notification at least 14 days before changes take effect;
• by email to the Account address.

If the User does not accept the changes, they may terminate the contract by deleting the Account. Continued use of the App after the new version of the Terms takes effect constitutes acceptance.

Governing law and jurisdiction

These Terms are governed by Polish law. All disputes arising from use of the App will be resolved by the common courts having jurisdiction over the Provider's registered seat (Jasło, Podkarpackie voivodeship), subject to mandatory consumer jurisdiction provisions.

Consumers may pursue claims before the court having jurisdiction over their place of residence.

Contact

General matters

[email protected]

Technical support

[email protected]

Personal data protection

[email protected]

Postal address

Jakub Skoczek IT Solutions
ul. Franciszkańska 10
38-200 Jasło, Poland